Last Updated: March 21, 2025
Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Shipping Rates and Estimates
- West Malaysia: 1-3 business days – RM 8 (Free Delivery Purchase above RM100)
- East Malaysia: 3-7 business days – RM 16 (Free Delivery Purchase above RM200)
- Singapore: 1-3 business days – RM 45 (Free Delivery Purchase above RM600)
Order Tracking
- You will receive a notification with tracking information once your order has shipped.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
Customs, Duties, and Taxes
- Faerie Tale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Contact Us
- If you have any questions or concerns about your order, please contact us at Whatsapp +60 11 1120 5124.
By providing clear and concise shipping information, you set proper expectations for your customers and enhance their shopping experience.